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Shipping and Returns Policy
Shipping
Delivery Destination
Delivery Time
Shipping Rate
UK
2-3 days
£5.00
EU
3-5 days
£16.00
USA
2-3 days
£27.00
Brazil
5-7 days
£36.00
Mexico
5-7 days
£27.00
Singapore
5-7 days
£33.00
Rest of World
5-7 days
£30.00
We ship orders worldwide.
Please Note: Due to the impact of COVID-19 or other reasons, we are currently unable to deliver to the following countries: Afghanistan, Bermuda, Bhutan, Brunei, Ecuador, Equatorial Guinea, Guadeloupe, Jamaica, Laos, Libya, Martinique, Montserrat, Nauru Island, Syria, Tajikistan, Turkmenistan, Yemen.
Our warehouse will be closed on all major international holidays. Orders will ship out the next following business day. Please allow 1-2 business days processing time for your order.
We reserve the right to split orders and ship items separately if this reduces processing time and does not result in customer disadvantage. In this case there are no additional shipping costs.
Your shipping address must be entered at the checkout and can be different to your billing address. We will only ship to those countries listed above and can ship to PO boxes.
We aim to dispatch orders within two business days and deliver within the estimated delivery time. If there is a delay with your order, please submit a help request here.
Unless otherwise stated, all items are shipped from the United Kingdom. For most orders, Customs and Duty charges are included in the shipping fee. However, for certain countries, orders may incur duty & other charges upon entry. Any duty, clearance, tax or carrier charges must be borne by the recipient, and we will not accept liability for any such costs. We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return you can visit our returns form. If your return is accepted, you will be able to download a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The cost of shipping the return back to us will be free-of-charge.
You can always contact us for any return questions by submitting a help request here.
Damages and issues
Please inspect your order upon receipt and submit a help request here immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
© the Williams Group, under licence to Williams IP Holdings LLC
Williams Grand Prix Engineering Limited is a company registered in England and Wales under company number 1297497. Its registered office is at Grove, Wantage, Oxfordshire, OX12 0DQ